FREQUENTLY ASKED QUESTIONS
I'M NOT RECEIVING EMAIL NOTIFICATIONS:
- Login at www.hwp-you.com/login
- Click into your Program
- Click the Member Profile photo circle at the top right hand corner of the screen
- The second link in the drop-down menu list is Settings
- Ensure the boxes are checked for you to receive email notifications
- IMPORTANT: Click the Save button in the bottom right corner to save your settings.
I WANT TO CHANGE MY CREDIT CARD ON FILE:
- Login at www.hwp-you.com/login
- Click into your Program
- Click the Member Profile photo circle at the top right hand corner of the screen
- At the top of the page, you will notice two links:
- 1) Settings and
- 2) Billing Information
- Click on Billing Information to either change or remove your credit card
- To save, click Update Card.
I MISSED A GROUP REVIEW CALL:
- All Group Review and Q&A Calls are recorded and loaded to the Program Member Area online within 48 hours. Q&A is based on previously-emailed questions.
- Simply go into your Program Area, find the Group Review and Q&A Calls section at the bottom (second to the last section) and look for the date you missed.